Lowongan Kerja 3M

Posisi : Customer Service Analyst
Lokasi Kerja : Bekasi

3M memberikan persyaratan, ketentuan dan spesifikasi pekerjaan sebagai Customer Service Analyst yang akan ditempatkan di Bekasi. Dibawah ini rincian lengkap persyaratan, spesifikasi lowongan pekerjaan, jadwal wawancara dan alamat serta kontak (email / nomor telepon) perusahaan pembuka Lowongan. Semoga Anda segera mendapatkan karir impian Anda….!

The Customer Service Analyst will support ’s customers in the Automotive industry.

Job Responsibilities:

  • Handles varied customer transactions, including inbound calls, service complaints, general product inquiries, customer order entry and servicing customer accounts.
  • related sales, etc.
  • Performs order management including shipping routings, order consolidations, import/export, expedites and investigates customer billing issues.
  • Reviews purchase order requirements to ensure compliance with terms and conditions. Follows up with customer before accepting order, if non-compliant orders.
  • Prepares daily/weekly/ad-hoc reports for internal or customer submission.
  • Participates in customer meetings to identify areas of opportunity to improve customer satisfaction, communication and efficiency.
  • Communicate with other departments and providers to research and resolve issues, and identify & implement service solutions.
  • Monitor progress using service measurement systems. Identify areas to improve communications and efficiency of operations through continuous improvement efforts.
  • Builds credibility and trust with customers by providing value added services such as recommendations for product applications, promotional opportunities, order enhancement, etc.

Job Requirements:

  • Possesses a Diploma or Bachelor’s degree from an accredited university.
  • Has at least 4 years of relevant customer service experience, preferably in the automotive industry.
  • Experienced with SAP and MS Excel applications.
  • Has excellent communication skills, and a pleasant & professional demeanor.
  • Speaks and writes fluent English.
  • Able to work well in a fast-paced environment, and to multitask.
  • Systematic and able to work under minimal supervision.

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