Michael Page MY Loker Manager of Customer Service and Operation November 2015
Manager of Customer Service and Operation Michael Page MY
Michael Page MY memberikan persyaratan, ketentuan dan spesifikasi pekerjaan sebagai Manager of Customer Service and Operation yang akan ditempatkan di Jakarta
Dibawah ini rincian lengkap persyaratan, spesifikasi lowongan pekerjaan, jadwal wawancara dan alamat serta kontak (email / nomor telepon) perusahaan pembuka Lowongan.
Michael Page MY
Tue, 25 Aug 2015 09:19:00 GMT
About Our Client
As part of their international growth strategy, one of our key clients is developing their new line of business – which is to deliver customized services through their advanced integrated concierge and customer relationship engagement services. Partnering with some of the world’s most prestigious brands, their global team of almost than 1,000 concierges is ready to launch the business in Indonesia. Their vision to build and reward customer loyalty for the brand is fundamental in their business.
With strong economy growth in Indonesia, and the increasing middle-class, our client believes in investing in Indonesia for the long-term, and as such, they are dedicated to bring in a highly-seasoned individual not only to launch their business, but also in developing the market that Indonesian can offer.
This strategic role will be reporting functionally to the Head and Business, and to the Regional Operating Director, and will be responsible to deliver exceptional services with each customer interaction, which is critical to this business. Other key responsibilities include:
-Managing and fulfilling customers’ requests for standard via phone, email, and / or chat.
-Fulfilling clients’ requests through a variety or resources through excellent communication in a prompt, professional and concise manner.
-Delivering the highest level of customer service and quality in timely manner.
-Exercising judgement and discretion when serving as a primary touch point for escalated customer service issues and vendor communication.
-Maintaining and retaining the existing clients. Leading the client relationship management through effective communication of the client needs.
-Representing clients’ brands in professional and courteous manners.
-Ensuring that all policies and procedures are in line with the group.
-Proactively attending meetings, trainings and events to obtain new information about clients and how to assist customers and clients.
-Recruiting, developing and providing trainings to potential consultants in the team.
The Successful Applicant
It is essential that the candidate we are looking for has the drive to succeed, and an excellent communication, and a customer-centric individual. This role is only opened to Indonesians and ideally, you will have worked or studied abroad and be familiar in working with an MNC and foreign businesses.
Furthermore, you will be willing to hands-on, be ready to elevate your career by building the business presence in Indonesia. To seize the opportunity you should have:
-University graduate major in a reputable university; post-graduate degree is a plus.
-Preferably, you will come from private banking, wealth management background, hospitality background handling 4* and above only, and has an extensive network within the high-network individuals.
-Minimum of 5 years of experience in customer-centric / customer service and operational role, with strong track records.
-Good leadership skill, be a team player and is able to work under pressure with minimal supervision.
-Complete fluency in both English and Indonesian, spoken and written
-Excellent communication and presentation skills, insightful and creative in developing appropriate solutions.
-Ability to prioritize, meet challenging deadlines and perform under pressure.
-Experience in a start-up company will be a plus.
What’s on Offer
With their international expansion, you will be able to be part of the pioneer team in setting up their operation in Indonesia, this will be a rare and interesting opportunity for someone with great entrepreneur skill. In addition to that, other offers include:
-Excellent opportunity to expand on your career.
-Be a key driver of the branding in Indonesia.
Apply for this job Click the Apply or LinkedIn button below or contact Imeiniar Chandra on +62 21 2958 8832 quoting job reference 2935920
As you are using an Apple iOS device we are unable to offer you the CV upload function. Please apply with your LinkedIn profile below or contact Imeiniar Chandra on +62 21 2958 8832 quoting job reference 2935920
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- Your application will be kept as strictly confidential
- Only short-listed candidates will be invited for selection and interview