Citi Loker Relationship Support Desember 2015

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Relationship Support Citi

Citi memberikan persyaratan, ketentuan dan spesifikasi pekerjaan sebagai Relationship Support yang akan ditempatkan di Jakarta

Dibawah ini rincian lengkap persyaratan, spesifikasi lowongan pekerjaan, jadwal wawancara dan alamat serta kontak (email / nomor telepon) perusahaan pembuka Lowongan.

Tue, 27 Oct 2015 12:24:27 GMT

Job Description

Support Operations Head, Team Lead, and case managers in the completion of CADDs

Conduct the performance appraisals process for junior staff and assess their developmental needs

Develop coverage/succession plan for out of office/holidays and vacation scenarios

Responsible for the execution/completion of CADD Records assigned to the pod and quality control of the completed CADD Records

Responsible for checking all CADDs within team, and capturing rejection reasons per CADD checked

Meet Case Managers on daily basis to discuss WIP CADDs and for provide feedback based to them based on CADDs checked

Mentor and coach Case Managers on an ongoing basis

Acts as expediter for chasing up 1st level escalations within the BSU organization

Ensure that relationship/coverage team gets the expected service within the agreed timelines and facilitate calls where deemed necessary

Act as the country coordinator (or participate actively when the CM is the country coordinator a) coordinate periodic country calls; b) liaise with compliance; c) be the primary contact for country management for KYC related matters

Monitor workflow database daily and ensure that various CADD activities are getting competed in-time and as expected

Resolve any issues in performance or in quality of CADD records and escalate to Team Lead/Operations Head wherever necessary

Proactively identifies and resolves any other execution risks and issues, escalating Issues to RM Supervisor, Compliance, Operations Head etc. to ensure CADDs progress

Responsible for processing a small CADD population, preferably complex cases that need higher level of experience/attention to detail

Conduct calibration sessions to standardize knowledge across SCMs

Review/implement feedback from Compliance and BSG (as applicable) to ensure continuous improvements

Monitor their pipeline of work daily (e.g. coming due) and ensure actioned as per agreed timelines Ensure data quality in the BSU/FCB tool with periodic checks

Provide support and cover to the SCMs within BSU on generic activities such as Checker Hub

Manage upward communication Huddle updates, escalations, issues/concerns etc.

Track and report time log (CMs and Case Researcher) on a daily basis

Monitor operational metrics required for management level reporting

Accurate time tracking in CADD BSU/FCB toolQualifications

Minimum bachelor’s degree any field

Passionate in growing commercial banking business in Indonesia

Familiar with accounting and corporate budgeting process

Strong financial and business analysis skills

Proven written/verbal communication and interpersonal skills

Strong negotiation and presentation skills

Team management skills

Strategic thinking

Strong business acumen

Proficient in English Primary Location: Indonesia,Jawa,JakartaEducation: Bachelor’s DegreeJob Function: SalesTravel Time: NoJob ID: 15062583

Untuk mengirimkan lamaran ini secara online, silakan klik pada link bertuliskan Apply Click Here atau Apply This Job di bagian bawah info lowongan ini. Semoga Anda mendapatkan karir impian Anda….!


  • Your application will be kept as strictly confidential
  • Only short-listed candidates will be invited for selection and interview
Citi Loker Relationship Support Desember 2015 | | 4.5

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