Cigna Loker Head of Customer Value Management & Management Information Desember 2015

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Head of Customer Value Management & Management Information Cigna

Cigna memberikan persyaratan, ketentuan dan spesifikasi pekerjaan sebagai Head of Customer Value Management & Management Information yang akan ditempatkan di Jakarta

Dibawah ini rincian lengkap persyaratan, spesifikasi lowongan pekerjaan, jadwal wawancara dan alamat serta kontak (email / nomor telepon) perusahaan pembuka Lowongan.


Company
Cigna
Location
Jakarta
City
Jakarta
State
JK
Country
ID
Dibuka
Mon, 09 Nov 2015 08:21:18 GMT

Job Description

Job Purpose / Objective:

To manage customer information and turn it into actionable insights, in order to increase customer value and optimize revenue generation for the company.

Scope of Work

In Scope

  • Ensure that CVM , supports business decision-making and/or actions.
  • Liaise with partner’s business and/or MIS unit regarding model deployment and other segmentation approach for customer profiling.
  • Develop, deploy, and monitor CVM model and/or customer segmentation for business purposes (i.e. sales, conversion, persistency, cancelation, etc.) for both Affinity and Direct portfolio.
  • Data enrichment initiatives to get a comprehensive view of customer information that has a positive effect on results.
  • Provide accessible-and-integrated customer information as an SVC system to support Enterprise Data Warehouse.
  • Increase customer value thru various X-Sell activities and customer engagements/communications.
  • Perform Winback activities to bring back the value of high potential inactive customers.
  • Consolidate and develop Management Information for the business
  • Assure timely reports are provided to the appropriate management and sales teams

Out Scope

  • Segment-based product development, to provide product that match with characteristics and needs of each segment
  • Digital analytics, to generate high qualified inbound-leads as well as providing best digital campaign.

Accountability and KPI’s Critical Tasks and Expected Contributions/Results:

  • Deployed predictive model in both Affinity and Direct portfolio, with improved sales, conversion, and/or persistency compare to that non-model.
  • Implemented and utilized customer segmentation as part of providing personalized sales and/or services for customers.
  • Enriched customer data with external data, as well as gathered comprehensive customer insights.
  • Ensured security, reliability, and robustness of customer information which consolidated and leveraged as SVC system.
  • Improved customers’ share-of-wallet and regained high potential inactive customers.
  • Managed leads journey and campaign execution to increase both leads and customer value.
  • Providing timely reports for the senior management to make informed decisions with.

Qualifications

Experience/Knowledge Requirements:

  • Minimum 9 years of work experience in customer analytics, portfolio management, CEM/CRM, and Enterprise DW management, mainly in insurance industry.
  • High proficiency in using analytical software programming, i.e. SAS, KXEN, R, SPSS, and database processing software, i.e. SQL.
  • Familiarity with banks (both credit card and savings base), telcos, retail, and/or other financial institution environment is a plus.
  • Experienced in consultancy or client-handling business environment
  • Master or Bachelor degree, graduated in Mathematics, Statistics, IT, Information Systems, Computer Science, Engineering, or other related subject with quantitative background, from reputable and well known university.

Primary Location
:
Indonesia-Jakarta Raya (SpecialDistrict)-Jakarta

Work Locations
:
Indonesia Location

PT Asuransi CIGNA Menara Kadin Indonesia,
6th Flr,Jalan H.R. Rasuna Said Block X-5, Kav. 02 & 03

Jakarta

Job
:
Marketing–Prod Dev/Management

Schedule
:
Full-time

Shift
:
Day Job

Employee Status
:
Regular

Job Type
:
Standard

Job Level
:
Manager of Managers

Travel
:
Yes, 25 % of the Time

Job Posting
:
Nov 8, 2015, 11:52:26 PM

Untuk mengirimkan lamaran ini secara online, silakan klik pada link bertuliskan Apply Click Here atau Apply This Job di bagian bawah info lowongan ini. Semoga Anda mendapatkan karir impian Anda….!

Notes

  • Your application will be kept as strictly confidential
  • Only short-listed candidates will be invited for selection and interview
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